Text Message (SMS) Terms & Opt-In

Program: American Upholstery customer text messages. American Upholstery is a dba of Custom Upholstery, LLC, 4970 N 7th Ave, Phoenix, AZ 85013. Texts come from our shop line, (480) 399-7516.

What we text about

Replies to questions customers send us, quote follow-ups, requests for project photos, appointment and drop-off/pick-up reminders, and project status updates. We do not send marketing or promotional texts, and we never share or sell mobile numbers or opt-in information to third parties or affiliates for marketing purposes.

Message frequency varies by project (typically a few messages per job). Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help, or call (480) 399-7516 or email info@americanupholstery.us. Consent to receive texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.

How customers opt in

We only text people who have opted in one of these three ways:

1. Website quote form (optional checkbox)

On our quote request form, customers enter their mobile number and may check an optional box, unchecked by default, that reads:

“(Optional) I agree to receive text messages from American Upholstery at the number above about my quote, appointments, and project status. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms.”

The form can be submitted without checking the box; customers who leave it unchecked are not texted.

2. In-shop check-in tablet (optional checkbox)

Customers who drop off items at our shop fill out a check-in form on a tablet at the front desk. In the “Text messages” section they may check an optional box, unchecked by default, that reads:

“(Optional) Yes, American Upholstery may text me at the number above about my estimate, appointments, and project status. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.”

The customer's choice is saved with their signed check-in record. Customers who leave it unchecked are not texted.

3. Customer texts us first

Our shop number, (480) 399-7516, is listed on this website and our Google Business Profile with the invitation to “text us photos of your project.” When a customer texts us first, we reply only within that conversation about their request. The first reply includes: “American Upholstery: Thanks for your message! Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

Opting out and getting help

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to stop. You'll receive one confirmation: “American Upholstery: You've been unsubscribed and will receive no further texts. Reply START to resubscribe.”
• Reply HELP (or INFO) for help: “American Upholstery: For help call (480) 399-7516 or email info@americanupholstery.us. Msg & data rates may apply. Reply STOP to opt out.”
• Reply START to resubscribe.

Privacy

See our Privacy Policy (Text Messaging section) and Terms & Conditions. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

Effective date: October 5, 2026