Returns Policy

Every product is made to order

Even our standard sizes are cut and sewn in our Phoenix shop for each order after it's confirmed. Because of that, our policy is that we do not accept returns. Please check your measurements, color, and options before you order. We're happy to review them with you by phone at (480) 399-7516.

Rare exceptions

In rare cases we may accept a return. Each request is decided case by case, at our sole discretion. A return will only be considered if:

• you contact us within 14 days of delivery, before sending anything back;
• the product is unopened and/or unused, in its original condition and packaging; and
• we approve the return in writing.

Products sent back without our written approval may be refused and won't be refunded.

Products that can't be returned

• Products made to your own measurements, templates, or specifications (custom sizes and shapes).
• Products that have been installed, cut, altered, washed, or exposed to weather, and hardware that has been used.

If we accept a return

• Return shipping is at your expense and risk. We recommend tracking and insurance.
• Original shipping charges are not refunded.
• Restocking and return handling fees may apply and are deducted from the refund.
• Refunds go back to the original payment method after we receive and inspect the product.

Cancellations

An order can be cancelled only before production begins. If you cancel before then, we refund what you paid, minus payment processing fees and any costs already incurred. Once production has started, the order can't be cancelled.

Damaged, wrong, or defective orders

These aren't returns, and we'll make them right. If your order arrives damaged, note it with the carrier if you can, keep all the packaging, and send us photos within 48 hours of delivery. If we sent the wrong size, color, or option, tell us with photos within 48 hours of delivery. Defects in our workmanship are covered by our limited warranty for 90 days from delivery. In each case we'll repair, replace, or correct the product at our option and our cost, including shipping.

Questions or problems with an order

Please contact us first so we can help: (480) 399-7516 (call or text) or info@americanupholstery.us, American Upholstery, 4970 N 7th Ave, Phoenix, AZ 85013.

This page summarizes sections 25 and 26 of our Terms of Service, which govern every order. Nothing here limits any rights that can't be waived under applicable law.

Effective date: October 9, 2026